The Spa at Brook Mollington Banastre Hotel

The Spa at Brook Mollington Banastre Hotel - 評論

The Spa at Brook Mollington Banastre Hotel

The Spa at Brook Mollington Banastre Hotel
上午 8:00 - 下午 8:00
上午 8:00 - 下午 8:00
上午 8:00 - 下午 8:00
上午 8:00 - 下午 8:00
上午 8:00 - 下午 8:00
上午 8:00 - 下午 8:00
上午 8:00 - 下午 4:00
上午 8:00 - 下午 4:00


253 則評論

英國米爾頓凱恩斯16 則投稿
The whole hotel needs to be renovated. Car park over grown. Rooms dark with cobwebs & dead bugs on windowsill. Not all lights working. Spa needs some attention, changing rooms are freezing, no locks on lockers. Restaurant closed in evenings. Only one housekeeper on so rooms not cleaned or made until late in the afternoon, Stains on chairs in restaurant & bar. Only good thing the beds were comfortable & location good for park & ride & Cheshire Oaks, The place needs updated.
這則評論是 Tripadvisor 會員的主觀意見,而非 TripAdvisor LLC 的意見。

Kerri M
1 則投稿
Fabulous day!
Myself and my mum visited the spa here for a lovely spa day! The staff were so welcoming and helped with any of our needs! We spent the day in the spa and relaxed in the pool. Sam and Jenna provided us with fantastic massages and facials, it was so relaxing! They were so knowledgable and adapted to our needs. Thank you so much. Would recommend them to anyone!
這則評論是 Tripadvisor 會員的主觀意見,而非 TripAdvisor LLC 的意見。

Jayne M
8 則投稿
Absolute disgrace of a hell hole
Don’t stay at this hotel is absolutely disgusting Booked for my sisters surprise 50th an was disappointed from the word go the hallways stunk of damp the room was tiny holes in the carpets dead bugs squashed all over the windows an curtains the shower non stop dripped the toilet didn’t flush the manager was an absolute joke an shouldn’t be in the job not helpful at all was told if I didn’t like it then go somewhere else the restaurant was fully booked so couldn’t get any food the spa was disgusting hole tiles broken no beds to sit on only the pool open the grounds needed some major improvements aswell as the hotel a total disaster from bevy till end only stayed 1 night an at £135 was diabolical even the reception area carpets were all ripped an frayed which should have been a clue to what the rooms were like the pictures they put on the site are from about 30 years ago brooke mollington you should be ashamed of urselves
這則評論是 Tripadvisor 會員的主觀意見,而非 TripAdvisor LLC 的意見。

英國威德尼斯31 則投稿
Don't Go, avoid at all cost
Group booked Spa Day, which was supposed to include, full access to the facilities, spa treatment booked, and a two course meal.

Uppon arrival we were greeted by two spa staff. Very pleasant. Took us through to the brasserie area, and sat down.

We where then informed that the jacuzzi was broken, the sauna was broken, and the steam room had no lighting, but we where welcome to use it if we liked! But ultimately, they expected us to sit in the reception area for the best part of 5 hours waiting for everyone in the party to have treatments on a rolling timetable.

The swimming pool was segregated off for swimming lessons for toddlers and small children, there where no chill out areas, beds or snoozelems.

Two of our party went for their treatments and the rest of us where left in the brasserie, none of the services where open and we had been advised to go to main reception for drinks other than water.

No filter/ fresh coffee available - only instant. No ice for cold drinks.

We asked to speak with the manager, as we felt that we had been mis-sold the package. Reception staff very blasé to where the manager was & his name, but was asked to send him down to the spa when he could be located.

A few moments later, a man in a white shirt came to the reception of the spa, looked around and then promptly walked off again.

After the first two of our party had finished their treatments & the spa staff where free, complaints where made directly to them. One member of staff went and got the duty manager, who was the man in the shirt from earlier, along with the excuse that he thought he was looking for someone who used to work at the hotel and not a customer.

Refund of £50 given, from a deposit of £159. On the basis that two people had had treatments.

The management was extremely rude when spoken to by a member of the party. Was on his mobile and didn't end the call, walked away when challenged about the poor quality and service standards, and stated that he had already apologised, and provided part refund.

Word of advice - DON'T GO!
這則評論是 Tripadvisor 會員的主觀意見,而非 TripAdvisor LLC 的意見。

1 則投稿
Avoid at all costs and take note of previous reviews
Unfortunately or should I say fortunately we didn't get to spend the day at this hotel following one issue after another before we even got into the main part of the hotel. I had booked a spa day for my mum's 75th birthday and after reading some reviews on here I thought I'd ring and get some clarification myself. The manager reassured me that what i was asking which was to spend the day at the spa was what they could offer so I went ahead and booked it. The night before I received a call saying we would have to have our treatment's at different times previously advised two at a time due to staff shortage. This i could accept and wasn't really a huge problem. I was discussing us using the leisure facilities as previously discussed when making the booking only to be told it was only the pool open. It was too late to cancel the booking as my mum was really looking forward to it so I agreed to still go and hopefully relax by the pool . This was not to be. Upon arrival no one was there to greet us us or show us around I quickly found the spa and noticed there was no seats or anywhere to relax around the pool. I returned to reception having to search for a member of staff who was no help at all. They advised the manager would be in any time and so we said we would wait. I ordered tea whilst we waited and OMG disgusting. We got filthy cups and my sister who only drinks boiled water got given dirty brown water in a cup. VILE. We waited an hour and half and still no one came to speak to us so we left. Luckily I rang around a few other spas as it was mum's birthday we had already been let down and Double tree Hilton thankfully accommodated us for more a less the same cost and wow what a difference. False advertising by Millington don't be fooled by booking a spa day as it's clearly not and very disappointing.
這則評論是 Tripadvisor 會員的主觀意見,而非 TripAdvisor LLC 的意見。

Lisa C
英國曼徹斯特1 則投稿
Don’t book!!!
2021年8月 • 家庭式
We have just got back from a stay with two children. The hotel is very dated and the hotel atmosphere is none existent!
The dinner menu was very limited and no Children’s menu. We ate out in Chester.
The changing rooms in the gym were dirty and we couldn’t lock the lockers, you needed a padlock.
The bedroom was of a good size 1 double, two singles but again very dated and the corridor had a smell!
The hotel had no lift so we had to carry our suitcases up two flights of stairs.
I would never go back again or recommend it.
這則評論是 Tripadvisor 會員的主觀意見,而非 TripAdvisor LLC 的意見。

英國切斯特4 則投稿
Great customer service
2021年8月 • 單獨旅行
My experience at the Mollington Banastre Spa was lovely, I was met by a lovely member of staff named Sam, she was very pleasant polite and helpful.
My pedicure was very relaxing in pleasant surroundings, nothing was too much trouble for Sam, I was even given a cup of tea.
The service was outstanding and a great job done.
Would highly recommend this and would definitely go there again.
Great job Sam, thank you x
這則評論是 Tripadvisor 會員的主觀意見,而非 TripAdvisor LLC 的意見。

英國Chesterton33 則投稿
DO NOT GO HERE FOR A SPA DAY. As a seasoned spa weekend/day attender, I’m absolutely disgusted with this venue. I appreciate COVID restrictions and the sauna and steam room being closed. However I expected the jacuzzi to be open. Half of the small swimming pool was roped off for lessons, which made it very difficult for more than two people to swim and there was a strange smell. The changing rooms were disgraceful, broken locker doors and unclean. The showers and toilets were also closed. We were collected at 12.30pm for our arranged included ‘light lunch’. The room was very nice. However we had to wait until 1.05pm for plated ham, tuna and cheese and onion sandwiches, crisps and bowls of chips! The treatment I received was good and the therapist was lovely. £55 for this experience! I will never return here!
這則評論是 Tripadvisor 會員的主觀意見,而非 TripAdvisor LLC 的意見。

Glenys Buttery
1 則投稿
Spa day
DON'T touch this place with a barge pole!
Booked a spa treatment as a birthday treat for my daughters 40th birthday and together with my eldest daughter off we went driving over an hour to get to the venue . This day was a disaster from the start. No one to greet you at reception. Swimming pool very small and kids were having lessons. Not enough room for 3 of us to swim had to take it in turns to swim up and down the pool. Treatments were OK but a bit rushed. We were looking forward to afternoon tea. It was like faulty towers. Lipstick on cups! We asked for them to be replaced. The replacement came back with tea stain in bottom of cup! Waited over 30 minutes for the sandwiches to arrive. The cracked milk jug saturated the tablecloth. Platter of sandwiches arrived cheese, tuna and ham (ordered egg) as we're pescatarian! Cakes - yuk one of the tart pieces had a hair on it! Manager was called and proceeded to carry out an autopsy on the hair after removing it with his fingers! Managers attitude stinks! Would never go back!
這則評論是 Tripadvisor 會員的主觀意見,而非 TripAdvisor LLC 的意見。

Paul Adrian B
3 則投稿
Super customer service
We used the pool and gym as part of our stay at the hotel. The gym was full of really good cardio kit as well as plenty of strength machines and free weights. The pool was great either for family fun or getting some lengths in. Social distancing was no problem as both were quite quiet. Staff were super helpful with booking, providing towels etc.
這則評論是 Tripadvisor 會員的主觀意見,而非 TripAdvisor LLC 的意見。

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