Vintage Trains

Vintage Trains (伯明罕) - 評論

Vintage Trains
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4.0
143 則評論
非常好
82
非常好
24
一般
7
7
糟透了
23

2021年12月 • 夫妻情侶
We had a lovely day on a beautiful steam train by vintage trains all the staff were friendly and helpful from start to finish we dined in a Pullman car it is very recommended
發表日期:2021年12月16日
這則評論是 Tripadvisor 會員的主觀意見,而非 TripAdvisor LLC 的意見。

Ian R
英國伯明罕9 則投稿
2021年6月
I have enjoyed several of your tours, How about doing one to Barrow Hill Roundhouse and Chesterfield.
發表日期:2021年11月24日
這則評論是 Tripadvisor 會員的主觀意見,而非 TripAdvisor LLC 的意見。

CazandKev2014
英國溫斯伯里22 則投稿
2021年10月
Do you like to take a trip down memory lane, on a steam train, taking in the views of our countryside from your train window?, so do we, unfortunately, that is where this company let us down badly.
We originally booked for a steam experience from Snow Hill to Somerset, but was cancelled due to Lock Down, at the time we were offered a refund, or we could leave the money in their account to rebook our trip when Lockdown was lifted. We left our money in their account as we really wanted to go on this trip. When the trips re-commenced , this one wasn’t offered, so we chose a steam experience to Stratford Upon Avon, again from Snow Hill, we booked a steam journey, but received a diesel.
To use up the remaining money, we chose a steam experience to Bristol adding money to our account to cover the cost. This was leaving from Tyseley mainline station, we paid for extra travel arrangements to ensure our day would go smoothly, how wrong we were.
The station was switched to Tyseley Locomotive works, which was totally locked up when we arrived at approximately 07.23, the next 35 minutes was spent finding other ways into the site, all were locked with no one answering their call points or telephone calls, the weather was absolutely foul, and we abandoned our attempts to join the train when we realised the departure time had been missed.
I complained to the company and spoke to the Manager who deals with all complaints, at the point of our conversation, he hadn’t been handed our complaint, poor service. He was only able to offer a part refund, in the form of a voucher which we are loath to take after 3 terrible attempts, so we were urged to contact the Chairman. This we did, offering various ways for him to contact us to discuss our complaint. That was 2 weeks ago and he has chosen to ignore us, how very rude of him, I am sure he was raised with better manners. An acknowledgement of receipt of our letter would have been welcomed.
Knowing what I now know, I will never use this company again, however, this won’t be the end of our steam experiences as we have been on many enjoyable trips over the years, with more reputable companies than this one. To name a few, North Yorkshire Moors railway, Severn Valley railway, South Devon railways and Gloucester Warwickshire Steam railway.
發表日期:2021年11月24日
這則評論是 Tripadvisor 會員的主觀意見,而非 TripAdvisor LLC 的意見。

davidrutter37
18 則投稿
2021年10月
My Wife and I enjoyed our trip to Bristol behind 6233 Duchess of Sutherland. The timings of the train allowed the Loco to show what it was capable of doing, and gave a brilliant performance in both directions. The Diesel loco on the rear gave assistance as we climbed the infamous Lickey Incline, but such was the noise coming from the Duchess, the Diesel Loco couldn't be heard.
As for the on board service, we travelled Club Class and enjoyed Coffee, Bacon Roll & Croissants on the way out, and Coffee, fresh sandwiches and Cakes on the return, all served by friendly, cheerful and pleasant Staff.
It was a refreshing change to sit on a train with seats and table lined up with a window to enjoy the scenery passing by.
發表日期:2021年11月6日
這則評論是 Tripadvisor 會員的主觀意見,而非 TripAdvisor LLC 的意見。

Katie West
1 則投稿
2021年8月 • 家庭式
I would highly recommend booking a package with Vintage Trains! I booked the Shakespeare Express to Stratford which included breakfast and afternoon tea for me and my twin sister to enjoy our 28th birthday together. The package was excellent value for money, hospitality was superb with delicious food and friendly service. We boarded the Pullman and the experience dining on a vintage train whilst taking in views of the countryside was super enjoyable, we had plenty of time to enjoy Stratford in between journeys and had a great day! Thank you Vintage Trains, we will most certainly be back to join you soon!
發表日期:2021年8月25日
這則評論是 Tripadvisor 會員的主觀意見,而非 TripAdvisor LLC 的意見。

Tony W
7 則投稿
2021年8月 • 夫妻情侶
Either excellent or very poor reviews seem to be pot luck when you book trips with VTL. Our experience with the "Jolly" Fisherman was downright dreadful, with 2 hr stuck in Nuneaton because of a paperwork belly-up I think. Food in a mock Pullman car was a disaster - no way worth 199 pounds per person. Been several trips with VTL but never, never again. They need a root and branch makeover to compete properly with other outfits.
發表日期:2021年8月23日
這則評論是 Tripadvisor 會員的主觀意見,而非 TripAdvisor LLC 的意見。

Vacation285481
1 則投稿
2021年8月 • 夫妻情侶
We went to Skegness with Vintage trains. Train was 2 hours late due to Vintage trains not getting the correct paperwork for one of the carriages before trip. Pullman carriage food was served in a BOX with WOODEN CUTLERY. It was cold salmon with bits of pasta and sauce, pudding was soggy strawberries with clotted cream that was hard on the edges. Breakfast was nothing like they show on their website, it was served on a small plate, no toast as the toaster was broke, no side plates as they didn’t have any. It was appalling and certainly not Pullman class standard and not worth £400.00 for 2. Complained and they said it was the caterers first trip, it should be their last one. We then went on to cancel a future trip that we have booked with them and explained that was because their trips were not worth the money and this last one was awful. They did offer to refund us our money but then charged us a £10.00 admin fee, unbelievable and totally out of order. Will never travel or recommend them to anybody
發表日期:2021年8月23日
這則評論是 Tripadvisor 會員的主觀意見,而非 TripAdvisor LLC 的意見。

SueG
1 則投稿
2021年8月 • 好友旅行
Paid for pullman dining experience daytrip to Skegness 4/8/ meals very disappointed also 2hr delay😡
發表日期:2021年8月17日
這則評論是 Tripadvisor 會員的主觀意見,而非 TripAdvisor LLC 的意見。

OO09ARW
英國布羅姆斯格羅夫1 則投稿
2021年8月 • 夫妻情侶
Travelled Pullman Class today on the Shakespeare Express. Had a wonderful 3- course lunch with lovely wine accompaniment.
Welcome from the train stewards was great with special mention to Tony and Will who were both very professional and attentive.
Well worth the money!
發表日期:2021年8月15日
這則評論是 Tripadvisor 會員的主觀意見,而非 TripAdvisor LLC 的意見。

PerthPensioner
英國Doune27 則投稿
2021年7月
Just returned from a trip from Dunblane to York. What an experience! The food was excellent even if it was a bit too much. I missed the dessert and petit fours. The staff worked so hard. Alastair and Erica you were amazing. They never stopped. What a long day for them both. All in all a good day away. York was very busy but we had a good look round the Railway Museum. Thank you.
發表日期:2021年8月14日
這則評論是 Tripadvisor 會員的主觀意見,而非 TripAdvisor LLC 的意見。

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