Yellow Bike Hire

Yellow Bike Hire (紐奎) - 評論

Yellow Bike Hire

3 則評論

英國西拜弗利特25 則投稿
We have just come back from a week away to Newquay which was over shadowed by the owner of this company not calling me back.

It started well, we were travelling as a family of 5 with 3 kids under 12, we had brought the adult bikes with us but couldn't get the children's on the bike rack, so i did some research and found this company. On our way down to Newquay we called and spoke to a very friendly girl who helped and arranged a hire for 2 children's bikes for 3 days. Upon arrival into Newquay, we quickly realised that some of the hills back to the holiday park we were staying at would be too challenging for the children to manage for 3 days, so i called the shop to ask to make a change to my booking. I was happy that as i had made a booking that it wouldn't be fair to completely cancel my order but to reduce to 1 day's bike hire. The same girl advised that she didn't think that she could amend my booking and refund the difference. She said she would speak to her manager. She then called me back to advise that he has advised that its company policy not to refund. (Please note that this wasn't detailed on the companies website nor was i advised at the time of booking that this was non refundable) so i asked to speak to the manager. He called me back the following day and explained again that it was company policy not to refund and that it was detailed on their website, i have checked the website and there is no info about it being non refundable. (apparently its on the parent company website Cornwall Surf Academy so that they are covered). At this point i was offered a surf lesson but would need to top this up as the bike hire didn't quite match the price of the lesson. At this point we weren't interested in a surf lesson and we wanted a refund based on the above experience. So i asked to speak to the Owner, the manager advised he would pass my details on for him to call back. That was Thursday last week and i'm yet to have my call returned. Please be careful when booking with this company as if you need to change any details you won't be allowed too
這則評論是 Tripadvisor 會員的主觀意見,而非 TripAdvisor LLC 的意見。

加州柏克萊2 則投稿
2015年7月 • 家庭式
I've been to Newquay twice and I always hire their yellow bike ! It's easy to commute and perfect for sightseeing and relax.
Romantic way for enjoy the weather and beach ,!
這則評論是 Tripadvisor 會員的主觀意見,而非 TripAdvisor LLC 的意見。

Jason W
2 則投稿
2014年8月 • 家庭式
When we visited Newquay with friends we wanted to explore but also had little ones who knew couldn't do cycling for a whole day! After calling around a few places who were less than helpful we called yellow bike company (finding them online)! Ben was great! He gave us a great deal and was very helpful and even met us to drop off the bikes! He took the time to adjust everything correctly and was really good with the kids- he had good local knowledge and was extremely friendly- Everyone had a great time (although exhausted after). We are planning on visiting again and will definitely be calling Ben!
這則評論是 Tripadvisor 會員的主觀意見,而非 TripAdvisor LLC 的意見。