Spa By Kasia

Spa By Kasia (切斯特) - 評論

Spa By Kasia
4.5
上午 9:00 - 下午 7:00
星期一
上午 9:00 - 下午 8:00
星期二
上午 9:00 - 下午 8:00
星期三
上午 9:00 - 下午 8:00
星期四
上午 9:00 - 下午 8:00
星期五
上午 9:00 - 下午 7:00
星期六
上午 9:00 - 下午 6:00
星期日
上午 9:00 - 下午 6:00
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體驗鄰近景點的人氣方式


4.5
128 則評論
非常好
101
非常好
12
一般
5
6
糟透了
4

Teresa k
9 則投稿
好友旅行
Having visited this spa several times for both spa days and individual treatments, this place has lost my custom. Yes, some of the individual therapists are great and very knowledgeable and I completely trusted them when I was pregnant. However the reception staff are generally clueless and rude. The standard of food at the spa eatery has gone downhill inless it is the afternoon tea. On my last visit I was charged £7.50 for a strawberry lemonade when it should of been £4.95. When questioned with reception I was told the bill was correct, well not according to your menus both in the spa and online. In summary given we have had treatment bookings messed up on spa days, barely edible food and overcharging (more than once) we will find a different spa for our relaxation days.
發表日期:2022年7月19日
這則評論是 Tripadvisor 會員的主觀意見,而非 Tripadvisor LLC。 Tripadvisor 會檢查評論。
Thank you for taking the time to tell us about your recent visit to Spa by Kasia, though it is very disappointing to see that your visit did not meet your expectations. We appreciate all feedback for our spa, though comments of this nature regarding our team and the quality of customer service are highly unusual. Our Spa team pride themselves on maintaining very high standards in all areas of customer service. We are committed to staff training and regularly refresh the skills of our spa team, who are required to meet with our high standards consistently. I am very sorry to see that you did not find this to be your experience. I have spoken to the restaurant management and forwarded on your feedback in regards to the food. I am very disappointed to hear that you felt the food was un edible as this is not our usual feedback or standard of food served in the spa eatery. The drinks menu has recently been updated and my sincere apologies that on the day this was overlooked by our spa team, this has been rectified and your feedback is greatly appreciated. I can assure you that your feedback has been passed on to the Spa team, who take great pride in their work and the ordinarily excellent feedback they receive. I would really like to speak to you personally if you have the time to discuss further, please do get in touch with myself. Kind Regards Jessica
發表日期:2022年7月28日
這則回應是管理階層代表的主觀意見,而非 Tripadvisor LLC。

Lynne D
17 則投稿
單獨旅行
Just had 3 lovely treatments at Kasia Spa, Doreta was my therapist and would give her 10 out of 10 if I could.

From the moment I walked in the treatment room she explained everything.

Thank you Doreta 😊
發表日期:2022年6月24日
這則評論是 Tripadvisor 會員的主觀意見,而非 Tripadvisor LLC。 Tripadvisor 會檢查評論。
Dear Lynne, Thank you very much for taking the time to tell us about your recent visit at Spa by Kasia. It is fantastic to see that you were impressed with the efforts of our experienced and dedicated Spa therapists! I hope you enjoyed your treatments and visit with us, and we look forward to welcoming you to Spa by Kasia soon! Best wishes, Jessica Spa Manager
發表日期:2022年7月28日
這則回應是管理階層代表的主觀意見,而非 Tripadvisor LLC。

DrHayley
10 則投稿
好友旅行
This is a beautiful spa with friendly staff and lovely treatments. I particularly liked the garden and various water features dotted about the place. My only constructive criticism would be to ensure that meals are brought out at the requested time. I didn’t really see the point of requesting a time for lunch if it came out much later! Also, my food came out 20 minutes before my friends which I didn’t like. That said, I really enjoyed myself and I’ll definitely be back! Thank you!
發表日期:2022年5月26日
這則評論是 Tripadvisor 會員的主觀意見,而非 Tripadvisor LLC。 Tripadvisor 會檢查評論。
Dear Hayley, Thank you very much for taking the time to tell us about your recent escape with Spa by Kasia. It is fantastic to see that you were impressed with the efforts of our experienced and dedicated Spa therapists! Thank you for your feedback on the Spa Eatery, this feedback has been passed onto the team to ensure this does not happen in future. I hope you enjoyed your treatments and visit with us, and we look forward to welcoming you to Spa by Kasia soon! Best wishes, Jessica Spa Manager
發表日期:2022年7月28日
這則回應是管理階層代表的主觀意見,而非 Tripadvisor LLC。

Carolyn J
Oswestry, United Kingdom3 則投稿
單獨旅行
The 70 minute massage by Lesley was worth all the other failings, the reception staff are clueless and they don't keep other areas of the hotel informed with what's going on in the spa. It's very dark and trying to find the relaxation room or changing rooms was a challenge with signage quite poor. They only had 4 relaxation beds when there were 38 people having a spa experience so after my massage there was nowhere to relax! The jacuzzi is big enough for 4 but really you don't want to share with more than 1 other. They have a small steam room and sauna. I don't think I'll go again unless it's just for the massage.
發表日期:2022年5月12日
這則評論是 Tripadvisor 會員的主觀意見,而非 Tripadvisor LLC。 Tripadvisor 會檢查評論。
Dear Carolyn, Thank you for taking the time to tell us about your recent visit to Spa by Kasia, though it is very disappointing to see that your visit did not meet your expectations. We appreciate all feedback for our spa, though comments of this nature regarding our team and the quality of customer service are highly unusual. I am thrilled you enjoyed your treatment with Lesley. Our Spa team pride themselves on maintaining very high standards in all areas of customer service. We are committed to staff training and regularly refresh the skills of our spa team, who are required to meet with our high standards consistently. I am very sorry to see that you did not find this to be your experience. We do limit our spa day guests per day so the spa is not overbooked so all spa day guests can enjoy all the spa areas we have to offer. My deepest apologies if these areas were not available to you at the time and your feedback on the spa facilities and lighting have been noted. I can assure you that your feedback has been passed on to the Spa team, who take great pride in their work and the ordinarily excellent feedback they receive. I really hope you can return to Spa by Kasia in the near future to enjoy a truly relaxing day with us. Kind Regards Jessica Spa Manager
發表日期:2022年7月28日
這則回應是管理階層代表的主觀意見,而非 Tripadvisor LLC。

Rosie posie
6 則投稿
Had a fabulous day at this it’s very luxurious and excellent value for money . The facilities are excellent and the food was very good. Many thanks to Sunitta and her team, and also to Lucy who gave me an excellent massage will definitely be coming back
發表日期:2022年5月12日
這則評論是 Tripadvisor 會員的主觀意見,而非 Tripadvisor LLC。 Tripadvisor 會檢查評論。

Sweetpea25
Chester, United Kingdom1,095 則投稿
The Spa is within a hotel and is very luxurious and relaxing.
It offers a wide range of treatments, I had a massage,it was excellent.
發表日期:2022年4月7日
這則評論是 Tripadvisor 會員的主觀意見,而非 Tripadvisor LLC。 Tripadvisor 會檢查評論。

LR
Cumbria4 則投稿
夫妻情侶
I was left disappointed after paying £59 for a 55 minute deep tissue massage.
I asked for a very firm massage on the form I completed prior to going in to the room also and requested it mostly on my back but was told I could only have 25 mins max as this is all the time the masseurs are trained to do. I was advised that I couldn't have any extra time on my back and shoulders even though I had paid for this.
The massage was very soft even though I asked 3 times for a firmer massage.
I really wanted rid of the tension in my shoulders but they felt no different when I came out after having been in the room for 45 minutes (not 55 mins).
發表日期:2021年12月31日
這則評論是 Tripadvisor 會員的主觀意見,而非 Tripadvisor LLC。 Tripadvisor 會檢查評論。
Dear Lynda, Thank you for taking the time to provide feedback of your treatment, i am very sorry to hear about your disappointment. Unfortunately we do not offer a 55 minute back massage on our treatment list and all our therapists are trained to provide a range of massage skills to suit all customers requirements, however sometimes personal expectations cannot always be met. I can assure you that your feedback has been passed on to the Spa team, who take great pride in their work and the ordinarily excellent feedback they receive. I am very sorry to see that your treatment did not meet your expectations, and I hope this will not deter you from returning to our Spa in future. Kind Regards Jessica Spa Manager
發表日期:2022年1月4日
這則回應是管理階層代表的主觀意見,而非 Tripadvisor LLC。

Roy C
4 則投稿
單獨旅行
Delightful spa day as a present from my wife for my birthday. The spa facilities are excellent and felt safe. I avoided using the leisure facilities. My morning treatment involved use of the Hammam. Katie my therapist explained what would happen and delivered a lovely treatment. A two course lunch followed, smoked haddock and salmon fishcake with poached egg was ideal for a light lunch. I followed it with a double chocolate brownie with ice cream. It was the best brownie I have ever eaten, really gooey in the middle, amazing! After lunch I had a full body massage and facial. My therapist, Chantelle was very knowledgable and delivered an excellent treatment. I then spent some time in the relaxation room before returning home. Very enjoyable day, would recommend and I hope to return soon.
發表日期:2021年11月17日
這則評論是 Tripadvisor 會員的主觀意見,而非 Tripadvisor LLC。 Tripadvisor 會檢查評論。

MissCactus4
17 則投稿
I visited the Spa by Kasia in October 2021 for my friend's belated 21st birthday celebrations. We booked a package which included 2 x 25 minute treatments - one back, neck and shoulder massage and a facial. We had all day access to the spa facilities and a light lunch included too. From memory, it cost about £70 each and I was very impressed!

Upon arrival, the reception staff were welcoming and provided us with necessary forms - including massage preferences which was a nice touch. We were given a tour and shown to the changing rooms where we could change into our robes and slippers for no extra cost. We had a complimentary lemon and ginger tea with honey whilst waiting for our treatment and then we were escorted to the treatment room together - the heated beds and whole massage experience was super relaxing and very much needed.

The lunch was amazing! My friend had sea food spaghetti and I had tomato risotto. We weren't expecting to be able to choose from a menu so this was exceptional news! The pool was cool and refreshing and steam room and sauna were great. There was also a relaxation room. Despite the cool weather, we still had a wonder round the garden which was nice too!

I've recommended this spa to many family and friends since and can't wait to return.
發表日期:2021年11月6日
這則評論是 Tripadvisor 會員的主觀意見,而非 Tripadvisor LLC。 Tripadvisor 會檢查評論。

ChristAnt
英國曼徹斯特19 則投稿
家庭式
First impressions were "wow" due the gorgeous location, but sadly it did not live up to expectations set. The pool was not the cleanest and there were slip hazards everywhere. There was the awkwardness of being asked to put your shoes on a tray to be carried to your changing room. The treatments were nice but my mother and I were given a dual room without being asked. We were questioned on our private medical history in front of one another in a very unprofessional manner.
Afternoon tea was good, as was the beautiful garden. Changing rooms were tiny and again not the cleanest and towels too small to be of any use drying yourself. Were told to be in the waiting area 5 mins before our treatment so that we could have ritual tea beforehand. Waited 15 minutes for a staff member to acknowledge us and explain they were running late. Asked for the ritual tea and were told no in case it made us need the toilet during treatment!
A lot of staff around but no one actually being helpful, just telling you to "wait over there" while they "go get someone" for 20 minutes.
發表日期:2021年10月29日
這則評論是 Tripadvisor 會員的主觀意見,而非 Tripadvisor LLC。 Tripadvisor 會檢查評論。

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Spa By Kasia 常見問題

Spa By Kasia開放時間:
  • 一 - 四 上午9:00 - 下午8:00
  • 五 - 五 上午9:00 - 下午7:00
  • 六 - 日 上午9:00 - 下午6:00


Spa By Kasia附近的餐廳: 在 Tripadvisor 查看Spa By Kasia附近的所有餐廳

Spa By Kasia附近的景點: 在 Tripadvisor 查看Spa By Kasia附近的所有景點