Cher JuliaetBen2808, Merci de partager votre expérience, Je suis désolé que vous n¡ayez pas été informé des parties du stade Bernabeu qui ne peuvent pas être visitées en raison de travaux, Lors de la réouverture du stade aux visites, toutes les agences et point de vente ont été informés que la veu est affectée par ces travaux. Néanmoins, j’éspère que vous avez apprécié la visite à Madrid, Meilleures salutations

Dear Mathiara, Thank you for sharing your experience, I regret to learn you were not satisfied with the Bernabeu tour, Please bear in mind all selling points were informed about the tour being affected by the construction works taking place in Bernabeu stadium, it saddens me to learn you were not correctly informed. Hope you enjoyed your visit to Madrid, Sincerely,

Dear Luther438, Thank you for taking the time to share this review, I regret to learn you were not correctly informed, by the agency you booked the tour with, of the Bernabeu Stadium being closed at this moment due to construction works. Please bear in mind we did inform all agencies and selling points of this tour and requested them to contact every customer who had already booked it and refund them for the stadium, in your case for the stadium part of the combo tour. Regarding the refund process, kindly note you need to contact the booking agency, Hope you dd enjoy your visit to Madrid despite this incident, Sincerely,