這裏不是五星級的度假酒店,但是它卻很好地滿足了我們的需求。前台職員Jay非常熱情地接待了我們。我來這主要是參加維吉尼亞州舉行的7:30的亞太撲克巡迴賽,再方便不過了,走過大道你就到了。房間非常乾淨,早餐種類很多。我覺得很棒的地方就是我告訴他們我在維吉尼亞州有一場比賽,我的房間價格馬上就有優惠了,讓我感到他們很照顧老運動員。如果再有這樣的比賽,我還會住在這裏。
- 免費無線網路
- 餐廳
- 造訪飯店網站
這裏不是五星級的度假酒店,但是它卻很好地滿足了我們的需求。前台職員Jay非常熱情地接待了我們。我來這主要是參加維吉尼亞州舉行的7:30的亞太撲克巡迴賽,再方便不過了,走過大道你就到了。房間非常乾淨,早餐種類很多。我覺得很棒的地方就是我告訴他們我在維吉尼亞州有一場比賽,我的房間價格馬上就有優惠了,讓我感到他們很照顧老運動員。如果再有這樣的比賽,我還會住在這裏。
旅館有免費停車場,且附近也有免費公車到歷史區的遊客中心,所以非常方便。
旅館大廳提供免費咖啡及手工餅乾等,旅館服務人員大致都很友善。他們知道我與分離30幾年的美國同學約定在旅館大廳見面,就協助我提早入住。
房間色彩很溫馨,床也很舒服。走幾步路,過馬路就有一些餐廳。
酒店的床上有蟲子。住了三天被咬的夠嗆,他們讓我們搬到另外一個據說檢查過的房間。但是新房間還是有蟲子。酒店往我們的行李上噴了殺蟲劑,但沒有奏效。此外,我們抓到了蟲子,拿到前台給服務員看。他們也知道自己有問題。當我回到家,我不得不把我的行李、手提包和一些衣服扔掉。這個地方太髒了。房間服務更是糟糕。如果服務員給你換了肥皂,那你還算幸運。我們住了三天之後就換了房間,他們承諾,新的房間沒有問題。我真應該接受建議去換一家酒店,但我沒想到一家酒店怎麼能這麼差。這麼多年,我都沒住過這麼差的酒店。我勸過他們,停業兩周噴葯殺蟲。酒店的管理人員知道這些事,但是沒有採取任何的措施。此外只有某些房間才有比較好的wifi信號。
I remember talking with you on numerous occations during your 7 day stay with us. On one of those occations you had brought me down a napkin that you stated had numerous bugs in it and you showed it to myself and the front desk staff. When you opened the napkin you said "see all these bugs", when I looked there was nothing in the napkin. I asked you if you could point them out to me and you said "can't you see them". Even though we did not see any evidence of bugs we still called our pest control people and they came out and checked and they also found no evidence of bugs. We had the check the first room you were in also and they found no evidence of bugs.
We offered to move you to a different room and you refused to move because you said you liked the room you were in. On one of the occasions that you stated that you did not have service, I asked housekeeping to please go up and service your room. She stated that she had already gone to your room. I told her to go back in and service it again. You asked her to take all the linen off the bed that she just put on and change it because you felt she didn't bring you clean linen.
I apologize that the service that we gave you was not up to your standards.