我們很喜歡這個好地方,周末很舒適,酒店地段很美麗,周邊很漂亮,而且服務員全都友善熱情,很棒的配置很齊全。客房非常舒適,配置齊全而且泳池很給力很大很美麗,美食飲料很好吃。這的spa非常給力,我們住的很舒適。更多
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我們很喜歡這個好地方,周末很舒適,酒店地段很美麗,周邊很漂亮,而且服務員全都友善熱情,很棒的配置很齊全。客房非常舒適,配置齊全而且泳池很給力很大很美麗,美食飲料很好吃。這的spa非常給力,我們住的很舒適。更多
顯示較少Dear Guest,
We appreciate your effort of writing to us following your stay at The Chateau Spa & Organic Wellness Resort. Located far from the hustle and bustle of the city, our resort is perfect to enjoy a refreshing hiatus amidst lush greenery. We are glad that our various world-class facilities made your weekend break ever so memorable. Your kind remarks about our location, service and recreational facilities reflect our ethos of excellence and are highly cherished by the entire team.
We thank you again for choosing us for your weekend escapade and are glad to know that you left us feeling rejuvenated and relaxed. It is guest feedback such as yours that propels us to continue upgrading our hospitality standards, and we hope you would continue being our valued guest.
Best Regards,
Management @ The Chateau Spa & Organic Wellness Resort
度假村位置優越,我們的套房寬敞,但是服務非常慢和不熱情。食物選擇非常有限,甚至烹製得非常一般。對於這種規模和五星級的度假村來說 - 他們如何處理這種水平的食物和服務是令人難以置信的...
Dear Monsieur 833anandv
Bonjour from The Chateau Spa & Organic Wellness Resort!
It was a great pleasure having you at The Chateau and we hope that you had a relaxing and rejuvenating stay with us.
We really appreciate that you took your valuable time to highlight your concerns and we will definitely review your suggestion, nevertheless. We sincerely apologized to that we were unable to provide you with our hallmark of excellent customer service as for the issues you highlighted, rest assured that we will strive to perfect your stay with us the next time.
Merci!
選擇這個度假村是因為我們不想身處擁擠但想靠近雲頂高原。從這裏到雲頂高原約需40-50分鐘。但我們不介意。我們喜歡這家酒店,它的設計,舒適的房間。他們使用的全是有機的。我們嘗試了桑拿房和蒸汽房。總的來說體驗不錯,只是早餐選擇有限。
Dear Elikajodana ,
Bonjour from The Chateau Spa & Organic Wellness Resort!
It was a great pleasure having you at The Chateau and we hope that you had a relaxing and rejuvenating stay with us.
On behalf of our Team, I would like to extend my heartfelt appreciation for selecting us as your preferred resort. Aspiring to be the leader in the Hospitality industry, we continuously strive to maintain our quality and service standards. Thank you for choosing and entrusting The Chateau Spa & Organic Wellness Resort as your preferred destination and we hope to welcome you back in the near future!
Regards
Eric Henrik,
Guest Service Manager
四月份我們在一間卧室的套房裡住了兩晚。酒店坐落在一座美麗的小山上,四周是山和綠樹,空氣清新。然而,套房設計和裝飾都過時了,酒店的設施維護也很差,有機餐價格過高。然而,我們喜歡在露天餐館享用下午茶。我們真的希望酒店能重新裝修一下,因為酒店的位置非常適合人們在周圍有新鮮和冷卻空氣的情況下休息。
Dear Eonn C ,
Bonjour from The Chateau Spa & Organic Wellness Resort!
It was a great pleasure having you at The Chateau and we hope that you had a relaxing and rejuvenating stay with us.
Guest feedback, whether positive or otherwise, is essential in our continuous effort to improve the guest services as well as to give us a better understanding of our guest's needs in resolving issues promptly and fairly. You taking the time to write your review is greatly appreciated.
We look forward to your return visit with a warm welcome and you can be certain of our best attention at all times.
Best regards
Eric Henrik
Guest service Manager
我正在尋找一個適合公司開會的地方,我強烈推薦這裏,因為他們有不同的房間類型,也有多媒體大廳。唯一的問題是會議室里柱子太多了,這點我不是很喜歡。你一定要嘗試一下奧地利風格的桑拿。這個度假村有很好的食物,而且景色也很好。
Dear ERedqueen,
Bonsoir from us at The Chateau Spa & Organic Wellness Resort!
It was a great pleasure having you at The Chateau and we do hope that you had a relaxing and rejuvenating stay with us.We would like to take this time to thank you for your review and your comments. Hope to see you again soon!
Aspiring to be the leader in the Hospitality industry, we continuously strive to maintain our quality and service standards.Nevertheless rest assured that will strive to perfect your stay with us the next time.
A bientôt !
Regards,
Eric Henrik
Guest Service Manager
我們在這家酒店住得很開心。在武吉丁宜沒什麼可做的,但如果你打算去,你必須住在這家酒店,因為他們的服務和熱情好客。最好的酒店擁有最優秀和敬業的員工。Tq卡洛斯。
Dear Guest,
Thank you very much for your positive feedback of your recent stay at our hotel. Your feedback is extremely valuable to us; we truly appreciate your feedback as we strive to improve with each and every stay. I am greatly to hear that you did enjoy your stay with us and our team were able to make your stay perfect.On behalf of our team, it would be such a pleasure to welcome you back in the near future!
一切都很好。酒店美麗而安靜。如果你喜歡遊泳,也許你可以在晚上遊泳,溫暖的陽光會將遊泳池的水曬暖。白天遊泳池還很冷。如果你晚上開着窗戶(用蚊帳),你會聽到叢林里有趣的聲音。
Dear Madame / Monsieur,
Bonsoir from us at The Chateau Spa & Organic Wellness Resort!
It was a great pleasure having you at The Chateau and we are glad that you had a relaxing and rejuvenating stay with us.
On behalf of our Team, I would like to extend my heartfelt appreciation for selecting us as your preferred resort. Aspiring to be the leader in the Hospitality industry, we continuously strive to maintain our quality and service standards.
We really appreciate that you took your valuable time to review our resort and kindly accept our sincere apologies, should we have not met or exceeded your expectations in any way during your stay. Nevertheless rest assured that we will strive to perfect your stay with us the next time.
Looking forward to welcoming you back in the near future!
Thank You and Have a Blessed Chinese New Year!
Regards,
The Management