Dear claudiast, Thank you for taking the time to share your comments about your recent visit to InterContinental Santiago. We are pleased to hear you found our property nicely decorated and our breakfast service very good and up to your expectations. However, we are deeply concerned about your experience with room services for this is not the service standard we are known to provide our guests. Please accept our sincere apologies for the inconveniences this situation caused you. Thank you for your preference and I guarantee the next time you stay at our hotel we will our best to deliver a much better experience. Best regards, Gustavo Aizen General Manager
Dear jmrm193, Thank you for the time you have taken to share your feedback about your recent visit to InterContinental Santiago. We truly appreciate your wonderful comments. It is amazing for us to hear you feel you consider us a great hotel, as our only purpose is to provide the best hospitality service and become your hotel in the city. As a loyal IHG Rewards Club member we hope to serve you again whenever your travels bring you back to Santiago! Gustavo Aizen General Manager
Dear 60SueG, Thank you for taking the time to share your comments about your recent visit to InterContinental Santiago. It is rewarding to know you enjoyed an outstanding stay and that our team left a great impression. Everyone is sincerely committed to provide the best hospitality service possible. Every detail you provide translates into a great opportunity for us to preserve and continue to improve our quality and your kind words will encourage everyone to keep up the good work. We are thankful for your preference and hope to see you again very soon. Kind regards, Gustavo Aizen General Manager
Dear JKWD, We would like to thank you for taking the time to share your comments about your recent visit to InterContinental Santiago. We are truly glad to hear you enjoyed all the activities and services offered on this fantastic location. The proximity to all these top spots is a huge advantage and helps complete the experience for our guests. We are currently under the very last stage of one our most important renovation projects so far. A large number of rooms have been fully remodeled and will be ready quite soon. We hope to have you staying at our property in the near future so we can show you the results. We value your feedback. We use this information to keep working on providing the very best hospitality service and make you experience memorable stays. Warm regards, Gustavo Aizen General Manager