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2019年4月初,我們中的7人住在你的這家度假村。總體來說,GM、Sơn和他的全體員工都非常出色。我們的朋友香農正在慶祝她的生日,當Sơn發現時,他們給了她一個生日蛋糕,太棒了!!!!!!!!整個住宿都是很棒的,很棒的食物,很棒的服務,這真是一個美麗的度假勝地。我的朋友們喜歡水療,每隔一天去一次,哈哈!!!!!!!但是,最棒的還是Sơn、GM,以及他們的員工接待我們的方式。感謝你們每一個人,感謝你們每天所做的一切,使我們的入住如此的棒,大勒伊頓斯湖渡假村!!!!!如果你來大勒,伊頓斯湖渡假村就是你應該住的地方。我保證你會喜歡的。找總經理Sơn先生吧!!!!
Dear valued guest,
Thank you for choosing and coming to stay with Dalat Edensee Resort during your trip.
We are very happy to hear that you are enjoyed your stay with Edensee a lot.
You have given our team strong motivation to try more and more better, then our guests will have more excellent and warm services.
We hope to see you and your family again in the very near future.
Thanks and Best Regards,
The Management
春節前,我們從胡志明市來到湖邊一個的這家非常安靜的酒店放鬆了一下。這裏的客戶服務非常好,服務人員都會說英語,是一個加分項。因為酒店是離市區有點遠,所以酒店提供了客車可以去市中心。我很推薦這裏的。
Dear Sammy,
Greeting from Dalat Edensee Resort.
Thank you for taking the time to share your experiences with us.
We sincerely appreciate your loyalty and will look forward to your return again and again.
Wish you and your family health, success and happiness.
Best regards
Management
我們在越南旅行了14天。無論我們去哪裡,我們的導遊都需要提前一天跟餐館確認食物過敏信息。然而,我們的導遊在我們用餐前4天跟餐廳確認了信息,但是酒店卻說他們無法為一名素食者更換飯菜,那個人就是我。他們說食物已經買了。為什麼酒店這麼早就得買食物呢?這可不像我們在越南其它餐廳吃的食物那樣新鮮。
Dear Rosy,
Thank you for choosing and coming to stay with Dalat Edensee Resort during your trip to a beautiful Dalat City.
I would like to personally apologize for the unfortunate incidences that you experienced with us.
Your comments about our F&B services are very much valued to us. The problems that you noted about food stored have been checked. We found that is our misunderstanding your require when he asking to prepare a separate vegetables food for you. Normally we bought all food 1 day in advance and some fresh food need to be handle during the day only.
Besides that, we are improving all of our property and services to be ensured that you will definitely love our place on the next stay.
Thank you for your feedback for us. We hope to have another chance to serve you and your family in the future.
Thanks and Best Regards,
The Management