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Overcrowded Heathrow Pins Hopes on Terminal 5
The New York Times
September 25, 2007

Running at overcapacity has taken a toll, and passengers voted Heathrow their least favorite airport worldwide in a 2006 poll by TripAdvisor. In the most recent incident several thousand bags remained undelivered at Heathrow in August because of a faulty baggage belt and flight cancellations due to fog over London.