Dear David; Thank you for being a long time guest of the Best Western Battlefield Inn, it is always a pleasure to see you. We are delighted to hear that we continue to exceed your expectations with each visit from the staff, service, guestroom and amenities. That means a lot to our team and we thank you for the positive feedback. We are working on our plans to refresh the rooms, we hope our guests enjoy the new look. We look forward to seeing you soon. Sincerely, Sarah L. E-Commerce Manager
Dear Pamela; Thank you for selecting our hotel has your place to stay while visiting the Washington DC area. We appreciate you sharing your trip with us. We take great pride in our hotel and customer service is very important to us. We are delighted to hear out staff and the guestroom exceeded your expectations. We apologize for the trouble with the keys and inconvenience that may have caused. We will check out key card machine and make sure it was working properly, and replace or repair it if needed. Thank you again for being our guests, we look forward to your next stay. Sincerely, Sarah L. E-Commerce Manager
Dear Annie; Thank you for your honest review and feedback. Customer satisfaction and the comfort of our guests is very important to us and we understand that exterior entrance hotels are not for everyone. We are sorry to see we were not the right fit for your needs. We got some great changes and upgrades coming soon but unfortunately that does not include changing the access to the guestrooms. We truly appreciate your business and for giving us a fair chance. Sincerely, Sarah L. E-Commerce Manager
Dear Ed; Thank you for being a repeat guest of the Best Western Battlefield Inn and taking the time to share your experience with us. We are delighted to hear that we continue to meet your expectations and you have always enjoyed your stay's with us. We take great pride in our hotel and customer satisfaction is very important to us. Knowing that our customers see and appreciate our efforts and continue to return, means a lot to us. Thank you again. We look forward to welcoming you back soon. Sincerely, Sarah L. E-Commerce Manager
Dear 15fredericks; Thank you for being our guest and sharing your review. We are very pleased to hear that we met your expectations and you had a nice stay. We appreciate you bringing these items to our attention, we will share this with the maintenance. We are also in the process of reviewing plans for future improvements to the guestrooms which will correct that issue. Thank you as well for the suggestion for breakfast, we'll see what we can do to change it up moving forward. We hope to welcome you back the next time you are in the area. Sincerely, Sarah L. E-Commerce Manager