來自 Motel 6 SpringfieldBrand Experience Team 6Team 的回應
已於 2019年3月14日 回應
Dear Carol, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests. If you haven't already done so, please call our Guest Relations Department at 1-855-787-9864 to share your experience. We hope to see you again soon. Safe Travels.
來自 Motel 6 SpringfieldBrand Experience Team 6Team 的回應
已於 2019年3月4日 回應
Dear Wanda, We appreciate you recognizing our excellent value, and we are glad to hear you enjoyed your stay. We hope to see you again soon. Safe Travels.
來自 Motel 6 SpringfieldBrand Experience Team 6Team 的回應
已於 2019年1月18日 回應
Dear lbpski, We take bed bugs reports very seriously and sincerely apologize for your experience. Please know that we are on high alert regarding this issue and are mindful to monitor our rooms in order to address, treat and terminate any issues if we discover them. We have designed a thorough and strict procedure to address all complaints or potential issues within our hotel. Unfortunately, bed bugs are a world-wide problem and present a unique challenge due to their highly transient nature, traveling easily in luggage and clothing. This is why we continually train our housekeeping staff to proactively monitor all guest rooms for the potential presence of bed bugs and have standing contracts with professional exterminators to treat affected areas in case any are discovered on our premises. No room gets released until we have and all-clear from them. Please contact our guest relations department at 1-855-787-9864 to better address this situation. Thank you again for bringing this issue to our attention.