Thank you for your review. We are sorry for the service issue you had while being here and regret the inconvenience it caused. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent this issue from happening again. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. We are so pleased to read that you loved our front-desk service, convenient location which was perfect for your needs and your well-equipped room as well. We appreciate you recommending us online and look forward to your next stay with us soon. Sincerely, General Manager
Thank you for staying at our hotel and letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next trip to the area. Sincerely, General Manager
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you and your friends. Sincerely, General Manager
It was our pleasure having you as our guest at Extended Stay America - Milwaukee – Waukesha. We are delighted to know you stayed with us while you were here to visit the Harley Davidson museum and loved everything we offer, especially your spotless room. We hope to see you again soon. Sincerely, General Manager