I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about the appearance and cleanliness of the room; however, we apologize that our grab-and-go breakfast did not meet your expectations. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you have any additional feedback, we would like to hear it. Please contact me, at val@extendedstay.com, so we can speak directly. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Thank you for your recent review of your stay. Please know that we are sincerely sorry that your room had such severe cleanliness and maintenance issues during your stay with us. I will be working diligently with our housekeeping staff to review our inspection standards to ensure that your experience is not repeated. As well, I do apologize that our elevator was out of service during your stay. As this hotel’s manager, I can assure you that I have been actively working to resolve this with my maintenance engineer to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the future.
The feedback provided in your review is much appreciated. I am so disappointed that we did not properly communicate our dish delivery service upon check-in. Please accept my apology. We do offer dishware and utensils upon request, and we will deliver them to your room. To prevent this from happening again, my team and I are going to discuss your feedback and utilize as a training tool to ensure that we are properly communicating our policies in the future. As well, I am so sorry that we were not able to provide you with a room on the first floor per your request. In response to your feedback, I am review our reservation procedures with our front desk staff to ensure that we are doing the best we can to accommodate such requests. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
The feedback provided in your review is much appreciated. I sincerely apologize that our elevator was not working. As this hotel’s manager, I can assure you that I have had our maintenance engineer resolve this issue. As well, I am so sorry that the hallway had a smoke odor and that your bathroom faucet leaked. I will be working with my housekeeping staff to ensure that we are better eliminating odors and that we are inspecting rooms for any maintenance issues so that your experience is not repeated. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.