來自 Holiday Inn Club Vacations Galveston Beach Resort, an IHG HotelGuest Relations Manager HIClubCounselor 的回應
已於 2017年5月26日 回應
We're happy to hear you enjoyed your stay at Galveston Beach Resort. It's our goal to be sure our guests are comfortable and receive outstanding service. Your kind words about Sandy and the team will be gratefully shared. Your feedback is much appreciated, and we hope you'll give us your consideration for a future trip to Galveston. Thanks for your review.
來自 Holiday Inn Club Vacations Galveston Beach Resort, an IHG HotelGuest Relations Manager HIClubCounselor 的回應
已於 2017年4月20日 回應
We're sorry to hear of your disappointment with your stay at Galveston Beach Resort. Many of our guests are beachcombers, and love our great location on the beach. Additionally, our units provide cost savings for families on a budget, with full kitchens for meal preparation. Amenities, including WiFi, are important to today's travelers, and we appreciate your feedback. We hope you'll give us your consideration for a future trip to Galveston!
來自 Holiday Inn Club Vacations Galveston Beach Resort, an IHG HotelGuest Relations Manager HIClubCounselor 的回應
已於 2017年4月6日 回應
We're sorry to hear you were disappointed with your stay at Galveston Beach Resort. Even though we're located in a prime beach area with direct access, we recognize that service is key. We do provide complimentary resort-wide wifi for our guests, and we've been working with our Internet provider to eliminate any areas of unreliable coverage. Recently, we installed dozens more routers to assist us in that effort. We hope you'll give us your consideration for a future trip to Galveston, where we can show you how wonderful a vacation with us can be! Thanks for sharing your comments.
來自 Holiday Inn Club Vacations Galveston Beach Resort, an IHG HotelGuest Relations Manager HIClubCounselor 的回應
已於 2017年2月17日 回應
We hate to hear this! It's our mission for all of our guests at Galveston Beach Resort to receive outstanding service. We sent you a private message in hopes of addressing this issue for you more personally. Thanks for sharing your comments.