Diana, thank you for sharing your positive feedback about our hotel. We are pleased to know you had a pleasant stay and that your room left you with a good impression. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Your feedback is appreciated, and we will be sure our team communicates this more clearly going forward. Thanks again for your recommendation and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
Thank you for taking the time to review our hotel. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. Rest assured we are following up on your concerns to ensure we are well poised to serve you better during your next stay. We're confident you will have a much more positive experience next time. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, Hotel Management
I am happy to read about your wonderful stay at Extended Stay America. We are thrilled to know our staff took excellent care of you and made your stay a comfortable one. I will surely share your compliments with Helena and Alex. We hope to welcome you back soon. Sincerely, General Manager
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, General Manager
Thank you for choosing Extended Stay America - Secaucus - Meadowlands while here for a conference. It’s so nice to read our location was convenient for your needs and that you enjoyed our clean facilities and courteous service. We are delighted you included us in your travel plans and hope you will do so again. Sincerely, General Manager