Thanks for taking the time to provide us with your feedback. While we are disappointed to hear that your visit was anything less than 5 stars, we appreciate you taking the time to share your valuable feedback with us. We understand that you came to visit us on a busy holiday weekend and while we wish these concerns would have been brought to the attention of our staff, we appreciate you taking the time to bring this to light now. With that being said, holiday weekends are extremely popular on all of our Florida beaches; including the main beaches especially, which means sharing space. During these events over peak holiday weekends, Shephard’s as well as surrounding beaches nearby see a surge in guests, traffic, and overall population. Our recommendation to guests who are looking to enjoy more of a quiet and spacious experience is attempting to vacation during off-peak times. Additionally, because we are an entertainment resort, we are known for our music and have many guests who primarily come for that experience. While we are extremely sorry to hear that the music was not to your liking, we would like to note that our music always meets city regulations in terms of noise levels. If you are not coming to Shephard’s for music, but rather our other amazing amenities, we do recommend requesting a quiet island side room. Furthermore, to address your concerns regarding coolers and bringing your own food to the pool area, like any other bar or restaurant, we cannot allow people to bring in their own food and drinks as it is in violation of our licensing and health codes. You are welcome to consume your own food and beverage in your rooms, but our bars and restaurants offer an amazing array of delicious food and refreshing drinks to meet every desire. Despite this, please let us know if you would reconsider a return stay; we have placed this note on your guest profile and will make sure to get you in at the optimal time of year that would suit your desire for a quiet, uncrowded beach as well as room that will be located on the quiet side of the resort.