Thank you for staying with us and for making the time to write a review. We thank you for helping us with suggestions on improvements. We are trying very hard to give better training to our students.
Thank you are your review and for staying with us. All reviews are appreciated, be they cool, warm or hot! Your comments regarding "only a couple speak English" is a surprise, as we teach English to all our students during the 2 years that they undergo training with us. Sometimes they are shy and rather reticent to respond. We encourage all our guests to encourage our students to respond and to be more forthcoming in practising their English skills. Your comments regarding noisy neighbours are gratefully noted and we will look into how the issue of respecting all fellow guests could be addressed.
Thank you for a balanced, considered and considerate review. We do have challenges with ageing infrastructure and equipment. We are working hard to look at how we could find the funds to upgrade our hotel while at the same time maintain our commitment to our work with chicken in the villages, with prisoners and with families in need and at risk.
來自 唐志強學校酒店's representative, David BrotherRoberto 的回應
已於 2018年9月8日 回應
Thank you so much for noticing and remarking on the ''little details" such as the cleanliness, the gardens, the peacefulness and our mission. We will pass your comments onto the staff so that they feel appreciated and encouraged to keep striving for perfection. We also appreciate how you saw our distance from the city center as a positive attribute, when some guests have seen that as something negative. Thank you and we hope to welcome you back again soon.
來自 唐志強學校酒店's representative, David BrotherRoberto 的回應
已於 2018年9月8日 回應
Thank you for your remarks and we will pass your remarks to the receptionists. We are sorry that you felt a bit "creepy". Allow me to explain. We are a school. We have male and female boarders who live on the campus. The main gates that you enter through are actually the only entrance to the school campus. The hotel is situated at the opposite end of the school campus. Hence the long driveway to get to the hotel. As you went down the driveway, you would have noticed the classrooms, the sports ground, the basketball courts and the boarding houses? The campus is surrounded by a high wall for the privacy and safety of our students. We also have 24-hour security personnel who patrol the campus. All this security may seem a bit 'creepy' but we also hope that it adds a degree of security that you would not find elsewhere. Our hotel is located away from the touristy areas and is in the middle of a residential neighborhood where "real" Cambodian families live. For guests who are interested in understanding how Cambodians live, a walk around the school is highly recommended, and completely safe. You will see their humble dwellings and may even see them cooking or showering outdoors. This is Cambodia. We hope that you will return and experience all this without feeling 'creepy'.