Dear Jeroen_Arthur Thank you for taking the time to place your review on TripAdvisor. We have updated the hotel in keeping with the olde worlde vintage style of the building. our building dates back to the early 1800's and is a national heritage. We are pleased you had a good stay and we certainly are fortunate in that our location is so central. Yours sincerely
Dear hotelhurdygurdy Thank you for taking the time to place your review on TripAdvisor. We are so very pleased to hear you enjoyed your stay so much and found our staff friendly and professional. Our humble apologies that there was a delay in getting your room ready. We hope that you may visit us soon again. Yours sincerely
Dear Christel L Thank you for sharing your experience at the Protea Hotel by Marriott George Outeniqua through the Guest Satisfaction Survey. As our VALUED CUSTOMER, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Yours sincerely
Dear "very basic" Thank you for taking the time to review our hotel Tripadvisor. We are sorry to hear that you found our hotel basic and breakfast disappointing. Our breakfast is a huge spread of many and varied selections to choose from that will suit any palate. Our location is ideal for both business and pleasure in the area. We are by no means a 5 star hotel but we are a value for money, excellent 3 star hotel that provides for all creature comforts today's modern guest expects. We hope you may visit again and experience true hospitality. Yours sincerely
Dear Carlos T Thank you for placing your review on TripAdvisor. We are sorry you did not have the best experience and would have loved to have chatted to you while you were here. We cannot find your name under guest's whom have stayed. I can assure you, that our attention at all times, including breakfast, is a priority to us and for whatever reason (which we will delve into) we fell short that morning. We hope you may visit us again and experience the warm hospitality we are known for. Yours sincerely