Dear nai1121, We very much appreciate your comments regarding your stay at the Raffles Makati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelvin Collado Guest Experience Officer
Dear Celestialsky88, Warm greetings from Raffles Makati! Thank you for taking the time to share your experience with us. It is a delight to learn that you had a great time at Mistral. Will share your feedback with our team as this will help further improve the quality of our product and services. We look forward to welcoming you again soon. Sincerely, Matthieu Busschaert Hotel Manager
Dear JeffTanders, Thank you very much for choosing Raffles Makati as your home away from home. It is with delight to learn that your stay in our hotel was made fantastic by our products & services. Your kind compliments serve as a motivation for all of us to strive harder in achieving our goal of providing each of our guest with an exceptional lodging experience. We look forward to welcoming you back in the near future. Sincerely, Matthieu Busschaert Hotel Manager
Dear Dream28780598422, Thank you very much for choosing Raffles Makati for your recent visit to the Philippines. The whole team is more than pleased to know that our colleague Bradley made your stay a wonderful lodging experience. Your kind remarks certainly inspire all of us to strive harder in achieving our goal of providing each guest with the outstanding quality of products and services that the Raffles hotel brand is known for. We look forward to welcoming you back in the near future. Sincerely, Matthieu Busschaert Hotel Manager
Dear Global58373093213, Thank you for taking the time to review Raffles Makati on TripAdvisor. The issues that you brought up in your review are certainly not reflective of the high level of products and services that our guests have come to enjoy in our hotel. We take comments such as yours seriously. Hence, we will conduct a thorough investigation to gather information on what transpired. Please do send us specific details regarding your stay via makati@raffles.com. Rest assured that our team will look into these matters accordingly. We look forward to your response. Sincerely, Matthieu Busschaert Hotel Manager