Dear 891JonN, The Mercure Nadi Hotel is indeed dated and has a lot of memories. We are working at Refreshing our standard rooms and this will begin at the end of November 2019. I am sorry for the inconvenience caused and hope that we can be given a second chance to serve you better. Sincerely Vaseva Natadra
Dear Javed R, Thank you for your positive and constructive comments. My apologies for the inconvenience caused in regards to towels not being available on time. I have discussed this with the Housekeeping team and will work at improving this. Once again thank you for your comments and we hope to welcome you back to the Mercure Nadi Hotel. Kind Regards Vaseva Natadra
Bula akronym Thank you for taking the time to tell us about your experience at the Mercure Nadi. please allow me to express my sincerest apologies. Please be advised that I am personal investigating this. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am sorry that your experience did not meet your expectations. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Vaseva Natadra
Dear AsthaDush, Thank you for your positive feedback we appreciate getting these. I will ensure that you comments are passed onto the relevant department identified for training and evaluation. We hope to welcome you back to the Mercure Nadi Hotel. Kind Regards Vaseva Natadra
Bula vinaka David M, Thank you so much for providing feedback on your recent stay with us. I have shared your comments and concerns with the Maintenance Manager regarding the risk and hazard you have identified. We really appreciate your concern and are now monitoring the pool cleaning. Kind Regards Vaseva Natadra Hotel Manager