Dear Chinmaykale90, Thank you for your recent stay with us and sharing useful feedback. We feel very sad to know that you did not like some of our accommodations. In order to get other readers to better understand the circumstance, may we take this opportunity to explain herewith respectively. Regarding air conditioner, in general, this kind of electrical machine actually requires a few minutes to start working. In your case, after hearing your comment, we immediately came to examine the site and found out that the air conditioner was smoothly working, we reasonably assumed that it was probably external weather had caused delayed cooling inside room’s atmosphere. Concerning porter service, typically this certain service is definitely provided at the front, anyway while you requested, since our staff was assisting other guests therefore this had made the delay for the following queue at a time, we are deeply sorry for discomfort. Also, asking for 1 more creamer sachet, we are very delighted to additionally offer for free, delivering to the room would be operated during 08.00-17.00 after that guest are fully entitled to get this at the reception. In regard to cleaning room, normally for the long staying room, our house keepers are assigned to come cleaning the room every day under the condition of putting “Cleaning My Room tag” in the door. Thank you again for bringing valuable opinion to our attention, we would ideally keep this for our improvement as well as achieve our best effort to greatly serve the upcoming guests. We look forward to welcoming you back to our hotel in the near future. Regards, Hotel de Bangkok