Thank you for your review and I am very sorry that you did not enjoy your stay with us at the Mantra Charles. Unfortunately, you have not provided any contact details in your review and I would like to speak with you directly to understand more about your stay. Please do contact me on +61 3 6337 4150 or dougal.mcconnell@mantra.com.au and I look forward to hearing from you. Kind regards, Dougal McConnell General Manager
Dear Lyn, Thanks so much for your review and I'm pleased that your stay went well. Regarding the cost of your additional night, please do contact me below with the details of your stay so I can check that the correct pricing was applied. It is possible that the 4th night was a night of higher demand and therefore higher priced, even with the discount applied, but I would like to check the details and resolve anything that may be amiss. I look forward to hearing from you. Kind regards, Dougal McConnell General Manager dougal.mcconnell@mantra.com.au
Thank so very much for taking the time to provide your review. We appreciate your feedback and are pleased that you continue your visits. Kind regards, Dougal McConnell General Manager dougal.mcconnell@mantra.com.au
Hi Diane, I'm so pleased to read that you had such an enjoyable stay with us, and we hope we welcome you back to the Mantra Charles before too long. Kind regards, Dougal McConnell General Manager dougal.mcconnell@mantra.com.au
Dear Keir, We are so very pleased to read that you had such an enjoyable stay, and thank you for taking the time to provide your review. We hope to welcome you back to the Mantra Charles soon. Kind regards, Dougal McConnell General Manager dougal.mcconnell@mantra.com.au