Dear 57tor, Thank you for taking the time and giving us feedback. I'm sorry to hear that you had such a bad experience. As you have written with a nickname I can not find your reservation in our system. Did you contact the reception during your stay and asked to change the room? All our apartments have their own kitchen, but we have many guests who do not want to use the kitchen during their stay. That is why cleaning the dishes is not included in the room price and we ask our guests to clean the dishes themselves if they want to use the kitchen. There should always be dish soap, brush and dish cloth in the apartment. If anything is missing, you can contact the reception. If you would like to tell us more about your experience please contact us directly at senate@hellstenhotels.fi Best regards, Front Office