來自 弗羅瑞別墅酒店Responsabile relazioni con la clientela GiuliaCalde 的回應
已於 2019年9月18日 回應
Dear Mauibaby507, thank you for sharing this review regarding your recent experience at Hotel Villa Flori, we are pleased to hear that, despite a few issues, you throughly enjoyed your stay. We are glad that in particular the room and the views matched your expectations, we hope you enjoyed the sights directly from your room and had the chance to relax on the balcony. It's a pleasure to hear you changed your mind about the location, even though we aren't located in the city centre, it is still quite easy to get around by ferry and reach both Como and the rest of the villages on the lake. We are sorry however, to read that there were a few glitches during your stay, particularly concerning the elevator. We apologize if you had to wait 10 minutes, it can get busy during the morning check outs, but please do note that our porter is always available to take your bags and help you in any way. We will also share your feedbacks about the service in our restaurant directly to the Restaurant Manager and work on improving in the future. We hope we will have the chance to welcome you back in the future and offer you a more pleasant stay here at Hotel Villa Flori! Best regards, Giulia Caldera Guest Relations & Web Reputation @ Lario Hotels
來自 弗羅瑞別墅酒店Responsabile relazioni con la clientela GiuliaCalde 的回應
已於 2019年9月13日 回應
Dear JAYAMISRA, we appreciate you sharing this positive review of your experience at Hotel Villa Flori, thank you for choosing our hotel for your stay on Lake Como. We are glad the location matched your expectations and you appreciated the charming views of the lake from our rooms and common areas, as well as the proximity to the city by walk and by ferry. It's a pleasure to hear you thought the food was fantastic, we hope that in addition to the breakfast buffet, you also had the chance to stop by at our Ristorante Raimondi for a charming dinner on the lake or at the Lounge Bar for snacks. We are sorry you had the impression that our front desk staff didn't smile, we will make sure to pass on your comment to them and work on improving, they are however always ready to give out tips and informations about the area. We look forward to welcoming you back soon for another fantastic stay at Hotel Villa Flori! Best regards, Giulia Caldera Guest Relations & Web Reputation @ Lario Hotels
來自 弗羅瑞別墅酒店Responsabile relazioni con la clientela GiuliaCalde 的回應
已於 2019年9月6日 回應
Dear gpilon1, we are pleased to hear so many positive feedbacks regarding your recent stay at Hotel Villa Flori, thank you for sharing them with us. It's wonderful to hear you enjoyed room 402, we are glad you loved it as much as we do and particularly appreciated the large terrace with sweeping views of the lake, we hope it was the perfect place to relax. We are delighted to read that even if we are not located in the city centre, you found the position perfect for reaching both the city of Como and the many villages on the lake. We hope your stay was everything you expected and more and we will be very glad to welcome you back soon for another stay! Best regards, Giulia Caldera Guest Relations & Web Reputation @ Lario Hotels
Dear guest, Thank you for choosing Hotel Villa Flori for your stay in Como. We look forward to welcoming you back soon here at Hotel Villa Flori! Best regards, Hotel Villa Flori
Dear guest, Thank you for choosing Hotel Villa Flori for your stay in Como. We look forward to welcoming you back soon here at Hotel Villa Flori! Best regards, Hotel Villa Flori