Dear Raph J, Thank you for letting me know how you feel following your recent stay with us. I am truly sorry to hear that we didn't reach your expectation. Please accept our sincerest apologies for the lack of housekeeping service. Your feedback is very precious and helps me and my team to make improvement. Please rest assured that I will take the appropriate measures to address the problem with the housekeeping department and prevent future occurrence. I totally agree with you concerning the prices. On our homepages and at the hotel directly you should always find the best rates. When you write you received a direct offer, do you mean you contacted the hotel directly? May you can forward the given information to me at Catherine.Sebai@accor.com. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards Catherine Sebai General Manager