來自 布魯巴蒂斯徹霍夫雷迪森酒店Leiter Front Office Badhof_Team 的回應
已於 2019年7月24日 回應
Dear Guest, Thank you very much for your time and the effort to report your impression on your recent stay at the Radisson Blu Badischer Hof Hotel. I am glad that you enjoyed our 800sqm big spa area with thermal water indoor and thermal water outdoor pool (prefered in the winter time).. We hope, we will see you to the Christmas Market again in our hotel. Kind regards Manuela Tarnowski
Dear Guest, Thank you very much for your positive feedback and for staying with us at the Radisson Blu Badischer Hof Hotel. It would be our pleasure to welcome you again soon. Kind regards, Josefine Böhm, Marketing
Dear Guest, Thank you very much for your 4 star rating. We are pleased to hear you enjoyed our spa with the indoor & outdoor thermal pool and that you were completely satisfied with the cleanliness througout the hotel. We are disappointed though, that our team didn't deliver great customer service. Be assured that I have forwarded your feedback to all relevant department heads to make sure this won't happen again and that all our guest can count on exceptional service. Please accept our sincere apologies. We are looking forward to welcome you again soon so that we may show you the great hospitality and superb service for which we are known. Kind regards, Josefine Böhm, Marketing
Dear Guest, Thank you so much for your awesome review. We are thrilled to read you had an excellent stay at the Radisson Blu Badischer Hof Hotel and it would be our pleasure to welcome you again soon. Kind regards, Josefine Böhm, Marketing
Dear Guest, Thank you very much for taking the time to write a review following your stay with us. We are pleased to hear that your room overlooking the hotelpark met your expectations and that you were greeted warmly by our reception team. We are disappointed though that you weren't satisfied with our wellness area and garden. Be assured that I have forwarded your comments regarding the concierge service and our bar to the relevant department heads to discuss and make appropriate improvements. Thank you once more for your measured feedback and I do hope we have the pleasure of your company again soon.Kind regards, Josefine Böhm, Marketing