Dear Cariadbooks, Thank you for taking the time to share you review on TripAdvisor. I would like to apologise for the disappointing stay with us. Your feedback has been shared with the relevant departments and team members and improvements have been made where necessary. I appreciate that in light of your comments you are unlikely to revisit us. However, if you do reconsider please feel free to contact us on gsm@k-west.co.uk,as we would love to ensure your next stay with us is perfect. Kind regards, Ismael
Dear Ms Rundle, Thank you for taking the time to give us your feedback. I am truly sorry to hear you did not have an enjoyable stay and that you were disappointed with the hotel. I would like to assure you that your feedback has been passed on to the relevant departments and the management team. Our guests’ satisfaction is of the utmost importance for us, should you wish to give us detailed feedback regarding your stay, please contact us on gsm@k-west.co.uk, we will be more than happy to assist you. Kind regards, Ismael
Dear Temptress_23, Thank you for taking your time to post a review. I am very sorry to hear you have experienced issues with the rooms you were allocated and I can only apologise that we have not met your expectations. Please be assured that your feedback has been shared with our management team and we have looked into the issues reported. Due to the inconvenience caused, Our Manager on Duty has offered and applied a refund for your first night with us, I am sorry you felt this was inappropriate compensation. I appreciate that you are unlikely to visit again, however, if you do change your mind please don't hesitate to contact us directly on gsm@k-west.co.uk and we will be happy to organize your stay. Kind regards, Ismael
Dear Lorna and Matth, Thank you very much for taking the time to leave a review on Tripadvisor. I am very happy to hear that you enjoyed our afternoon tea. We really appreciate your feedback and it is great that you found it delicious, divine and our team to be very polite. I hope to have the opportunity of welcoming you back in the near future. Kind regards, Ismael