Thank you for taking the time to provide a review regarding recent stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are sorry to hear that your stay wasn’t up to ours, or your, expectations. We are always working on improving all aspects of our business and your feedback is important to us. I will bring this feedback to our director to review with our housekeeping company and maintenance staff. If you'd like the opportunity to further discuss your experience with you, I can be reached directly at (519) 895 2272 x 102 or can be reached by e-mail hdelange@stayrcc.com. I do hope you will give us a second chance and stay with us again. I know your next visit will be much more comfortable & enjoyable.
Hello Gary, Thank you very much for writing such an informative review. I am delighted you enjoyed your stay and took advantage of our free amenities and services. We aim to make our guest experience as comfortable and enjoyable as possible and appreciate the time you taken to notice. Thank you for your suggestion of having a night side lamp. We will certainly take note of this. We hope to welcome you back again! Thank you
Hello Cynthia Thank you for taking the time to write this review. We are happy you enjoyed your stay with us and hope to welcome you back again soon! I am sorry to hear you had trouble with you bed, we will look into this!