Dear CamillaS2972 Thank you for your review. We are glad to hear that overall your experience was positive. Your valuable feedback will be used in training our staff. Thank you and look forward to seeing you soon.
Dear JNJ420, Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.
Dear NorthK1954, We are happy to hear that the spacious suites and staff were well appreciated during your stay with us. It is unfortunate that you found our pillows uncomfortable. We provide high-quality firm Posturepedic beds with pillow top mattress covers and extra pillow top covers can be provided upon request. Should you prefer down filled pillows instead of our hypoallergenic ones, they are available upon request for your next stay at no extra charge. We look forward to welcoming you back in the future.
Dear CanadianGuy2007, Thank you for your valuable feedback. We are pleased to hear that you enjoyed the indoor pool as well as our prime downtown location during your recent stay with us. You will be happy to hear that we are undergoing renovations. We look forward to welcoming you back for your next stay in Ottawa.
Dear Missusozzy, Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.