Dear Sean, Thank you for your review. I do not have your last name, but I have not spoken with you. We charge all guest Canadian dollars and if you reserved with us directly we provide all our guest a receipt on check out. If you would like to contact me to discuss this matter I would be able to provide you an additional receipt. Regards, Kathy
Dear 399kima, Thank you for your review. We appreciate hearing from our guests who stay with us. I am pleased you enjoyed your stay and we look forward to seeing you again. Regards, Kathy
Dear Lynjolo, Thank you for your review. I am sorry that you reported the noise and this was not dealt with as per our proceedures. I have spoke with the person who was working at this time about your complaint and reviewed these proceedures. I have also spoken with the maintenance person who made the repair, thank you for reporting this. Once again I am sorry these issues occurred to begin with as it is unusual. Regards, Kathy
Dear Mr. Dulux, Thank you for your review. The comments regarding the cleanliness of your room have been brought to the attention of our housekeeping department. The level of cleaning was not in keeping with the high standard we strive to maintain and exceed. I have also spoken with the Front Desk clerk whom served you in regards to your comments. May I offer you my sincere apologies on this occasion. Regards, Kathy