來自 Viva SuitesGuest Relations Manager Kristi C 的回應
已於 2013年11月26日 回應
Hello Lisa, I'm glad that you enjoyed staying at Viva. Thank you for your positive words about the parking,location and our spacious suites. We take pride in keeping our rooms and facilities very clean. We have been making gradual upgrades to improve the look of the suites and for stays of three nights or more, we supply a gift basket upon arrival with two packages of coffee.
Thank you for your very detailed and extensive review of Viva Suites. Through constructive critiques, such as this one, we are continually striving to meet and exceed the expectations of our guests, repeat and new. The Viva Suites building was built in 1992 which is the reason our suites are so large, but this also means that there has been some wear and tear over the years. We are constantly upgrading furniture – such as couches, patio furniture, and fitness equipment – to ensure that our guests are happy and that Viva Suites feels like a home away from home. In fact, there was a new Elliptical and a new Treadmill installed in the Fitness Center during your stay. While there is outside construction happening in our vicinity we are pleased that we are still located in a wonderful area surrounded by almost every service and as you mentioned we still enjoy some great views of False Creek and the city on one side and the mountains and peep view of the open ocean on the other.
Thank you very much for your thoughtful comments! I am glad you enjoyed your stay with us. We are continually striving to improve and hope to excede your expectations upon your next visit. Thank you, Amy