Warm greetings from Grand Hyatt Tokyo. Thank you very much for staying with us. We really appreciate your thoughtful review of your experience at our hotel. We are very glad to hear that you were largely satisfied with your room during your stay. However, we sincerely apologize that our service did not meet your expectations. Every guest is extremely valuable to us and it was certainly not our intention to make you feel rushed during your meal with us. We have passed your comments about the service, in-room dining and staff training to the relevant teams and will use this as an opportunity to improve our service and experiences going forward. Once again, thank you very much for taking the time to share your thoughts with us. We hope to welcome you back to Grand Hyatt Tokyo in the near future. Best regards, Grand Hyatt Tokyo
飯店就在六本木之丘,爾且與West Walk有連通,購物出入飯店很方便,附近餐廳也超級多,飯店自己就有四家餐廳,服務都超級棒,食物也都很美味,走到mid town 購物中心也只要10-15分鐘,飯店前也有小巴士去表參道,一趟只要100日元,超級便宜,毛利庭園也在飯店旁邊,庭園很漂亮,去庭園走一走也是很棒,缺點就是半夜會有警車或救護車經過,警笛聲蠻大,會被吵醒。
Warm greetings from Grand Hyatt Tokyo. Thank you very much for staying with us and for taking the time to share your valuable feedback. It is always a privilege to welcome our World of Hyatt Globalist members for a stay with us. We regret that we could not extend Globalist benefits to your family and have responded to you privately through the hotel survey with our apologies. As stated in the World of Hyatt terms and conditions, we can only offer Globalist privileges when the account owner is staying with us. We are truly sorry for the inconvenience and we appreciate your kind understanding. Regardless, we have noted your feedback and will do our best to improve our customer service so that all of our guests experience a satisfying stay. Thank you for taking the time to share your feedback with us; we look forward to welcoming you back in the near future. Best regards, Grand Hyatt Tokyo